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Capital Tower Data Protection Privacy Policy

 

Capital Tower Limited respects each person's privacy and this policy will advise you how we collect and use the personal information that you supply us with. By submitting your data to us, it is implied that you have given us your permission to use your data under the terms of this policy. Our Privacy Policy is updated from time to time, so please check our website regularly to ensure you are fully up-to-date with how we deal with the information you have provided to us.

Who we are: Capital Tower is a Limited Company registered in England & Wales (registration number 3411161) whose registered address is at 85 Yarmouth Road, Norwich, NR7 0HF.

Why we need your details: Capital Tower Limited collect and use your personal details, which can include telephone numbers, address and e-mail, so that we can process one of the following:

Provide you with financial advice
Reply to any requests for information that you ask us for
Clarify any particular query
Supply details of any product or service within the Capital Tower Limited only that we believe may meet your needs
Cross check any information that we receive with that held on our database.

How we receive the information: The information that we hold may be supplied by you directly to us by telephone, face to face meeting or e-mail. We class this as being 'personally identifiable information', which means it can be used to identify you, personally.

Who has access to this information? Your 'personally identifiable information' details will be kept within the Capital Tower Limited organisation until such time as we decide that they should be removed. Your details will not be sold or otherwise disposed of to any third party.

Use of cookies: A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user's computer. Cookies are not used on the Capital Tower Limited website.

How Secure are your details? When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems.

Third Party Sites: Any third party internet sites that you can link through to from our website will not be covered by our Privacy Policy and Capital Tower Limited accept no responsibility or liability for any actions that these sites may perform. We advise that you should check the policy of each site that you visit.

We may disclose your information to third parties, which include:
our preferred Product Providers & Investment Houses
other professional advisors or third parties (including accountants & technical experts) with whom we engage as part of our work for our clients or who our clients separately engage in the same context
our Regulator, the Financial Conduct Authority (FCA)
our data processors providing security, email security, archiving and other IT and business support services
our insurers
any third party you ask us to share your data with.

Removing or changing your information: If you wish to change the information that we hold for you, please contact us by email at admin@capitaltower.co.uk or write to Capital Tower Limited, 85 Yarmouth Road, Norwich, NR7 0HF.

If you wish to have your information removed from our database either permanently or temporarily, please contact us. Due to our Regulatory obligations & Legal responsibilities, there may be occasions where we are unable to delete records. We will discuss this with all clients who request any data to be deleted.

Making a complaint about the way in which your data is stored or used: In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact us by email at gclarke@capitaltower.co.uk or write to:

Mr Graham Clarke, Compliance and Training Manager, Capital Tower Limited, 85 Yarmouth Road, Norwich, NR7 0HF.

If you simply have a query about any aspect of this policy or wish to have any part of it clarified, please contact us.